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Exchange and Return Policy

– Silva Stitches Crochet focuses on providing high-quality handmade products and accessories in the best condition every time.

– Please be aware when purchasing our products,  we cannot guarantee the same tone/shade of the chosen color. This can vary slightly lighter/darker as advised by our yarn suppliers.

– No return or exchange for a change of mind of the customer, please be aware that colors may look different on different monitor displays and computer screens.

–  We will only accept a return up to 7 calendar days from the date you received it. To start a return, you can contact us at [email protected].

To be eligible for a return the below steps need to be taken:

-The item must be unused and in the same condition that you received it, including all the original packaging, logo, tassel, and dust bag.

-A description is explaining what the fault/defect is and how this impacts the quality/use of the product. The customer is also to provide a photo(s) or video and email it to us to assess the nature of the fault/defect.

-An assessment will be carried out to identify if it is a crafting or manufacturing fault.

-If it is determined the defect/fault was a result of misuse or lack of care taken by the customer, the exchange will be refused.

-We will exchange the product if the assessment determines a manufacturing fault/defect.  -In this case, the customer is to pay the return shipping cost and this shipping cost will be reimbursed. Items sent back to us without first requesting a return will not be accepted.

-All goods must be returned in their original condition.

-Unfortunately, we cannot accept returns on customized items.

Custom Orders

Siva Stitches Crochet will make every effort to craft your order to your satisfaction.  To place an order for a bag that is in a different colour other than one currently available for sale, we will need 7 to 10 business days to make the bag, depending on the demand and availability of materials in stock. We will advise you if stock is not available.

Each bag will be handmade, with care and precision and will undergo stringent quality control before being ready for delivery. We reserve the right to limit the quantities of any products that we offer.  



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