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Privacy Policy

Privacy Policy

Silva Stitches Crochet (“we”, ”us”, ”our”) are committed to protecting and respecting your privacy.

This summary, together with our full privacy policy and terms of use (which can be found at, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Information we may collect from you.

We may collect and process the following data about you:
• Information that you provide to us in your dealings with us. This includes information provided when registering to use our site, subscribing to our services or requesting further services and/or information from us.
• We may also ask you for information when you enter a competition or promotion sponsored by us and when you report a problem with our site.
• If you contact us, we may keep a record of that correspondence.
• Details of transactions you carry out through our site and of the fulfilment of your orders.
• Details we receive from credit reference and fraud detection agencies.
• Details of your visits to our site including, but not limited to, traffic data, location data and the resources that you access.

Please note that we DO NOT view or retain any credit card details on our system for your added protection.

IP addresses
We may collect information about your computer, including where relevant your IP address, operating system and browser type. This data is processed for fraud prevention for various administrative purposes and may also be used to promote certain offers and advertisements according to your general location.

For the same reason, we may obtain information about your general internet usage by using a cookie stored on your browser or the hard drive of your computer. Cookies are text files that contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate, whereas others aim to enhance and personalise your user experience.

We may use the information gathered by cookies on our site(s) in the following ways:

• To tailor advertisements or promotions you receive. For example, if you have looked at a specific type of edible product, we might use this information to personalise any subsequent advertisements you see. We may also personalise our service based on the type of computer system you use, together with the purchase pattern of other customers who may have looked at similar products to you.

We may also provide you with advertisements that may be customised using information such as the search terms you use on our site. For example, if you searched for a specific product or accessed our site via a specific banner ad or search word, we may present you with content and/or offers linked to that banner ad or search word.
• We may use navigational information about where you go on our site to understand better how our site is used and ensure that the product offerings presented to you are relevant.

• We do not use any data about where you go or present you with advertisements outside of our site other than on sites which provide for such use in their respective privacy policies.
• We may collect information on how frequently you visit the site and the type of products and/or services you view to measure our sites’ popularity and our product offerings.

Types of Cookie

Strictly Necessary Cookies
These cookies are essential to enable you to move around the website and use its features, such as accessing secure areas of the website, remembering how far you are through your pay as you order, making sure that the ( Silva Stitches Crochet )website looks consistent or remembering what’s in your basket. Without these cookies, many of the basic functionalities of our website – the stuff you expect the site to enable you to do, like filling in your shopping basket, we can’t provide.

Tip – these cookies make the basic functions of the website work.

Performance Cookies
These cookies collect information about how visitors use our website, for instance, which pages visitors go to most often, and the pages they don’t. This understanding enables All Solar Supplies to continually improve the experience we deliver to you (and other visitors like you) so that the site is easy to use and includes content that you find helpful (for instance, performance cookies indicated that users find reviews really helpful and so that gave us confidence that we should provide more reviews on each product page) These cookies don’t collect information that identifies a visitor. So we can’t identify you individually.

All the information these cookies collect is aggregated and therefore anonymous. This information is only used to improve how the website works.

Tip – these cookies collect anonymous information on the pages visited.

Functionality Cookies
These cookies allow the website to remember your choices as you browse the site (for instance, your login details to enable you to provide your comments in our new community forums). They provide more enhanced and personal features. The information they collect is anonymised, and the usage only relates to – they cannot track your browsing activity on other websites once you’ve departed Silva Stitches Crochet.

Tip – these cookies remember choices you have made to improve your website experience on

Advertising or Targeting Cookies
These cookies are used to deliver adverts more relevant to you and your interests (assumed by analysing your onsite browsing behaviour). They can also provide caps on the number of times you might see an advert – to stop them from becoming annoying and repetitive, hopefully. These cookies remember that you have visited Silva Stitches Crochet, track what products you may have looked at, and we may share this information with our advertising partners. If you see an advert from Silva Stitches Crochet, once you have left our site and are browsing other sites on the internet that magically seems to understand what previously interested you (you browsed a specific item on the site) is enabled by targeting cookies.

Tip – these cookies collect information about your browsing habits to make advertising more relevant for you.

By using this site, you agree to our use of cookies in the manner outlined above. If you do not wish to receive tailored advertising, you can withdraw this consent at any time by changing your browser settings to reject cookies.
Please note that it is not good to reject all cookies as this could prevent you from gaining full use of this site. To learn more about cookies, click here, or to disable them, click here.

Where we store your personal data
All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology.

Where we have given you (or where you have chosen) a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Uses made of the information
We use information held about you in the following ways:

• to provide you with goods and/or services that you have ordered
• to prevent and detect fraud, crime and money laundering
• to check your identity
• to trace and recover debts
• for credit and credit-related services and to manage your accounts
• to update our records about you
• to make credit, fraud and identity checks on you (when applicable)

In addition, Silva Stitches Crochet may use your Personal Information for research and statistical analysis to develop and improve our products and services.

If you are an existing customer, we may also contact you by electronic means (email or SMS) with information about goods and services similar to those that were the subject of a previous sale.

Disclosure of your information

We will not disclose your personal information to anyone outside of Silva Stitches Crochet.

• If we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and

• if we are under a duty to disclose or share your personal data to comply with any legal obligation or enforce or apply our terms of use.

We may also provide information about our dealings with you to credit reference and fraud prevention agencies. For full details about the third parties to which we may disclose your data and how they may process this data, please see our privacy policy and terms of use at

Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and/or in our privacy policy and terms of use at /terms-conditions and, where appropriate, notified to you by email.

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Silva Stitches Crochet


Frequently Asked Questions

Yes, it certainly does and is secured 256-bit encryption technology.


We use Australia post for our delivery needs. Currently, we only ship within Australia. Overseas shipping inquiries are welcome by contacting us with a special request – [email protected]

Type of postage


Delivery Days

As Per Australia post could take 4- 5 Business day
As Per Australia post could take 1- 2 Business day

We ship on weekdays only. We do not ship on weekends or Public Holidays. 

Processing time: Please note due to high demand, these shipping timeframes may be delayed.

Please keep in mind that it is your responsibility to make sure the address, delivery instructions and information you give us are correct. 

Terms and Conditions of Website Usage:

Please take a moment to read these Terms & Conditions of Use. By using our website you are agreeing to these Terms & Conditions of Use.
All prices quoted on this website are in Australian dollars.


We have taken the necessary care and safety measures to guarantee the accuracy of the information we offer on this website. Despite our best efforts, due to the variations in monitor calibrations, we are unable to guarantee that the colour on your screen will accurately reflect the colour of the yarn. Please do not hesitate to contact us if we can help you match or describe colours. We donot claim any legal responsibility resulting from or related to the accuracy, reliability, currency, or completeness of any information on this website or any linked website.


You must abide by all applicable local, state, federal, and international laws, rules, and regulations when using this website. You are not permitted to allow any third party to use the website for any illegal, slanderous, harassing, abusive, fraudulent, or obscene purposes, or in any other way that is inappropriate or goes against the website’s objective. We reserve the right to delete from the website any reviews or comments that we deem objectionable. Anytime, without prior warning or justification, we have the right to refuse service to anyone.

Intellectual property and copyrights

We retain the copyright to the content of this website. You must not use or replicate our copyright material other than as permitted by law. Specifically you cannot use our copyright material for commercial purposes or purposes that suggest endorsement when there is no such signed agreement.

Links to external websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by our privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You may link to our articles or home page however the link should not suggest any endorsement or approval on our part unless specifically agreed to in writing by us.

Information Collection

Our Privacy Policy sets forth how we may use the data you have given us or that we have gathered and kept about your use of the website. You consent to our privacy policies by using this website. Please read our Privacy Policy for more information about the policy and what personal information we collect, why we gather it, and how we use it.


All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy.

Exchange and Return Policy:

– No return.
– Exchange items if product is faulty. In this case customer has to pay the return shipping cost.
– No exchange for change of mind of the customer.
– Please be aware that we can not guarantee the exact same tone/shade of the of a chosen color. This can vary slightly lighter/darker as described by our yarn suppliers.

How can we help?

Get In Touch With Us Now


Frequently Asked Questions

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