Privacy Policy

Welcome to the Silva Stitches Crochet website. Please read these Terms & Conditions carefully before using our website.

By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please discontinue using this website.

Unless otherwise stated, all prices displayed on this website are in Australian Dollars (AUD).

Website Content

We take reasonable care to ensure that the information published on this website is accurate, current, and complete.

As our products are handmade, colours may vary slightly due to differences in yarn dye lots supplied by manufacturers. In addition, colours displayed on your screen may differ depending on your device, monitor, or browser settings.

If you require assistance selecting a colour, please contact us before placing your order and we will be happy to help.

While we strive to keep all information accurate and up to date, we do not guarantee that all information on this website is free from errors or omissions. To the extent permitted by law, Silva Stitches Crochet is not liable for any loss arising from reliance on information contained on this website.

Acceptable Use

By using this website, you agree to:

• use the website only for lawful purposes;
• comply with all applicable local, state, territory, federal, and international laws and regulations;
• not interfere with the operation or security of the website;
• not upload, post, or transmit any material that is unlawful, defamatory, abusive, threatening, fraudulent, obscene, or otherwise objectionable.

We reserve the right to remove any reviews, comments, or other content that we consider inappropriate or offensive.

We also reserve the right to refuse service or terminate access to our website where permitted by law.

Intellectual Property

Unless otherwise stated, all content on this website, including text, photographs, product descriptions, graphics, logos, branding, designs, and other materials, is owned by or licensed to Silva Stitches Crochet and is protected by Australian copyright and intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, or commercially exploit any content from this website without our prior written permission, except where permitted under applicable law.

Links to Third-Party Websites

Our website may include links to external websites for your convenience.

These websites are operated independently of Silva Stitches Crochet, and we have no control over their content, privacy practices, or security. We do not endorse or accept responsibility for any third-party websites or any products or services they offer.

If you choose to access a third-party website, you do so at your own risk.

You may link to our home page or publicly available website content provided that the link does not imply any sponsorship, endorsement, or affiliation unless we have provided our written consent.

Privacy

Your privacy is important to us.

Our collection, use, storage, and disclosure of personal information are governed by our Privacy Policy.

Analytics and Advertising Technologies

We use third-party analytics and advertising technologies to help us understand how visitors use our website, improve our products and services, and deliver relevant advertising.

These technologies may collect information such as:

• your IP address;
• browser type and device information;
• pages visited on our website;
• time spent on our website;
• products viewed;
• referring websites;
• general geographic location; and
• interactions with our website and advertisements.

This information is generally collected using cookies, pixels, tags, and similar technologies.

Google Analytics

We use Google Analytics to help us understand how visitors use our website. Google Analytics collects information about website traffic and user behaviour, such as the pages visited, time spent on the website, and how visitors arrived at our site.

Google Analytics may collect your IP address and other technical information, which is processed in accordance with Google’s Privacy Policy.

You can learn more about Google’s privacy practices or opt out of Google Analytics by visiting Google’s Privacy & Terms and the Google Analytics Opt-out Browser Add-on.

Meta Pixel (Facebook and Instagram)

We use Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram and to help deliver advertisements that may be more relevant to your interests.

Meta may collect information about your interactions with our website and combine it with information associated with your Meta account, in accordance with Meta’s Privacy Policy.

Pinterest Tag

We use Pinterest Tag to understand how visitors interact with our website after viewing or clicking our Pinterest content or advertisements.

This information helps us improve our marketing campaigns and provide content that is more relevant to our customers.

Email Marketing

If you subscribe to our newsletter or choose to receive marketing communications, we may use a trusted email marketing provider such as Mailchimp, Klaviyo, or Omnisend to manage our email communications.

These providers may collect information including whether you open our emails, click links, or interact with our marketing campaigns. This information helps us improve the relevance and quality of our communications.

You may unsubscribe from our marketing emails at any time by clicking the “Unsubscribe” link included in every marketing email or by contacting us directly.

Managing Cookies

Most web browsers allow you to control or disable cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality of our website and some features may not operate as intended.

By continuing to use our website, you consent to our use of cookies and similar technologies as described in this Privacy Policy.

By using this website, you consent to the collection and use of your information as described in our Privacy Policy.

Confidentiality

Any personal information you provide to us will be handled confidentially and in accordance with our Privacy Policy and applicable Australian privacy legislation.

Custom Orders

Silva Stitches Crochet is pleased to offer custom-made bags in selected colours.

Where you request a colour that is not currently available on our website:

• Production generally requires 7–14 business days, depending on demand and the availability of materials.
• If your requested yarn colour is unavailable, we will contact you to discuss alternative options before production begins.

Each custom bag is individually handcrafted with care and undergoes a detailed quality inspection before dispatch.

As custom-made products are created specifically for you, they cannot be cancelled, returned, exchanged, or refunded unless they are faulty in accordance with Australian Consumer Law.

Product Availability

All products are subject to availability.

We reserve the right to limit the quantities of any products offered for sale, discontinue products, or make changes to product specifications without prior notice.

Australian Consumer Law

Nothing in these Terms & Conditions excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable legislation that cannot legally be excluded.

Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will take effect immediately upon publication on this website. Continued use of the website constitutes acceptance of the updated Terms.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us: